Refund policy
Refund Policy
At FrejaLife, customer satisfaction is important to us. If you are not completely happy with your purchase, please contact us and we will do our best to help.
To request a refund or return, please contact us at:
Email: support@frejalife.com
Please include your order number, the email used to place the order, and a brief explanation of the issue.
Refund requests must be submitted within 30 days of receiving your order.
To be eligible for a return, the item must be unused, unopened, and in the same condition that you received it. It must also be in its original packaging.
We may not accept returns or refunds for:
- Used or opened products
- Items damaged due to misuse
- Orders with incorrect shipping information provided by the customer
- Packages marked as delivered by the carrier
- Sale or promotional items, unless required by law
Once your return is received and inspected, we will notify you about the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method. Please allow several business days for the refund to appear, depending on your bank or payment provider.
Shipping costs are non-refundable unless the item arrived damaged, defective, or incorrect.